Our Business Policies

FREQUENTLY ASK QUESTIONS

Thank you for browsing and shopping at our store. 
In order to make your shopping experience perfect and easy, here are some questions and answers.

FREE SHIPPING
Shipping is FREE on most items. Yea!

WHICH METHODS OF PAYMENT DO YOU ACCEPT?
We accept credit cards, debit cards, PayPal and bank transfer (via PayPal).

HOW SAFE IS MY PERSONAL INFORMATION?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

HOW DOES SHIPPING WORK?
We partner with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc. Because we ship directly from our partners in these countries, your item may take 6-20 days to arrive. Please do not panic if it does not show up immediately, it's on its way :) We offer international shipping options too! For more information on shipping check out our shipping page.

CAN I CANCEL AN ORDER?
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.

WHEN WILL I RECEIVE MY ORDER?
It usually takes us 2-5 business days to ship items. All orders will be shipped out via Standard post with tracking number. Shipping time is about 10-20 days and may vary depending on the shipping address you chose due to distance traveling and customs.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from a different
international warehouse. Alternatively, items

we may shipped at different times, so you'd get it as fast as possible!

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE
MAIL?
All of our orders are sent with insured shipping and handling. If an order
gets stuck at customs, sent back or even lost during the delivery process,
we apologize! The postal service is out of our control. However, in cases
like this, because the packages are insured, we will send you a new
package with quicker shipping and full tracking, if possible. Please see our
refund and return policy for when these might be applicable to shipping
situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our shop are tax-free in USD, which means you
may be liable to pay duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your
order arrives at its final destination, which is determined by your local
customs office. Payment of these charges are your responsibility
and will not be covered by us. We are not responsible for delays caused by
the customs department in your country. For further details of charges,
please contact your local customs office.

HOW DO I MAKE A RETURN?
In case you'd like to return your purchase, we allow returns that are processed within the defined return date (the return date is to be found in the return policy/shipping and handling section). Please contact us for a return authorization and the return shipping address.
Please contact us for a Return Merchandise Authorization number (RNA).
We advise you to use a reputable carrier service when returning your goods. Please pack all returns appropriately.   

For any questions feel free to contact us directly. Thank you again and enjoy!